where is this Happy Valley located? I feel like this gentleman would not be working in a "records department" why would he be looking for my mother, ya know?
The CofS staff are desperate to get people into the organizations taking services. In the internet age, most people new to Scientology would naturally look it up, then *run*. People who already took services are different.
An outsider would think, well, what's the difference? People who took services 30 years ago can surely use the internet too, right?
The difference is that most of the staff, good people willingly working 100-hour weeks for (they think) the good of mankind (I'm not joking), genuinely think that Scn services are extremely valuable, and that the bad media about Scn is unjustified. Therefore people who've taken some services really know, deep down, that Scn is an eternal-lifesaver, so it's worth spending some not inconsiderable time and effort to "recover" them. It's a routine action to try and contact people who they last heard from decades ago.
Please don't call John Aczel back. I knew him too. He's a nice guy. But his beliefs (that I used to share) are a bit screwy.
Paul