Terril park
Sponsor
Paul,
in my experience, Micro$haft is not as bad as the people who use their products.
For example, the typical (l)user will install WinXP dump every shit on it, and never bother their ass about doing updates like applying an SP (Service Pack). They don't bother doing even the least amount of maintenance and when the system gets hosed, then of course it is Micro$hafts fault.
Now OK MS has done its part at times to blacken their own name, two memorable occasions were SP6 for WinNT and of course Vista - the Edsel of Operating Systems.
I personally have had Win2K Pro and then WinXP Pro as my workhorse OS for the past eight or so years. I have had my systems up and running 24/7 for all that time, and very rarely have I had to reboot for reasons other than Hardware/OS/Application upgrades/updates.
I follow very simple and to me obvious rules, and I cannot say that I have much sympathy for those who complain about MS for the main part, because they shoot themselves in their own foot.
What really annoys me though is the sheer incompetence of what is known as "Tech-Support" by most companies.
Ask Salescritters or Marketroids and they consider Tech-Support as a post sales expense, and when it comes to the corporate trough, they have their snouts in it so deep that they begrudge Tech-Support the few pennies they receive. These same morons also begrudge the IT department of their own companies the resources to keep the corporate infrastructure going.
With regard to Tech-Support however, when I had an influence in it, I taught my boys that it was actually pre-sales and most certainly not post-sales.
The reason? Well if someone buys our product and has problems with it, and we do not get the problems solved what chance do you think that someone will buy the next version? No matter how much advertising is done for a new version, the customer remembers the shit they had with the previous version and they will not buy it. That bias will be carried forward to other versions down the line for years afterwards.
I always drilled it into my boys that it is very difficult to build up a good name, but it is very easy to lose it.
I digress, if you want me to post the simple rules for keeping the system alive, then I have no problem doing so. I know I must be doing something right, because I have no reason to whine about MS making my system unstable.
One thing which might be beneficial is if, before I post, I send you a draft so that you can look at it with a jaundiced eye and help me revise it so that it is comprehensible to someone who is not technically minded.
This is an interesting parallel. Senior policy re SCN is " Deliver what you promise."
This of course is a universal policy which it seems you are applying.
The green on white is not all bullshit. Selecting the important points is not easy.
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