Management by Statistics

xenusdad

Patron with Honors
With all the hoo-ha about LRH Admin Tech and how wonderful and workable it is you might think that some of this would have been applied to expand Scientology over the last 60 years? No?

Well, in my opinion, one of the reasons they have not expanded is the ludicrous management by statistics policy. It is inherently doomed to failure because an individual or a group cannot possibly have an ongoing higher stat from the previous week. There will inevitably be bad weeks and lower statistics for millions of reasons.

And yet starting again from that lower point you gain higher statistics and Birthday Game points, yay!

Can you see how this trap works? You keep working your arse off forever to attain something unreachable.

And hence Scientology and all its front groups are doomed to failure by their own management system. Thanks LRH, for your wonderful gift.
 

Gadfly

Crusader
Much of the modern corporate world keeps, carefully monitors and manages to some degree by "statistics". The notion of keeping and operating on correctly graphed statistics exists quite separately from any of Hubbard's spewings. As S&L pointed out, when the statistics contain endless lies, all bets are off. The notion of "graphing stats and paying attention to them" as part of management is a common sense idea, and it behooves one not to associate all such similar activities to Hubbard's often nutty slant on these ideas.

There is no doubt that large companies that exist on one of the major stock indices work to expand "forever". I agree that is a dumb notion, and what actually instead happens is some "illusion of constant growth", and what we get as a result are "manipulated bubbles" that cannot be sustained forever, and thus the necessary and inevitable "crashes". (Dot Com bubble, Sub-Prime mortage bubble, possibly soon to crash "bond bubble", the equity bubble now being created by the Fed's continuing attempt to keep interest rates down by firm policy & by printing more and more US dollars, etc.)

Also, when one is selling an inherently flawed or bad product, as is the Church of Scientology, well managing by statistics becomes secondary to the fact that all the PR in the world can make a person want to buy a turd.

Scientology is failing because too much of the subject and most of the practices (by the Church of Scientology) contain innumerable lies.

Managing by statistics works. But, not when the product being sold is Hubbard's twisted version of "spiritual freedom".

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BunnySkull

Silver Meritorious Patron
Might also help to point out that Hubbard has less of an understanding of statistics that your average College Freshman in his second week of statistics course work.

If you would present Hubbard's theory of "statistics" to any real statistician, mathematician or professor they would be in fits of laughter on the floor.

Just like his understanding of "nuclear physics," with statistics Hubbard once again proved himself to be a complete drooling imbecile in an area of real science.
 

Mystic

Crusader
Since there never were and never will be any so-called "OTs", gotta have this super-control "tech" so a lotta folks can get "ethics cluster-fucked" weekly.
 
Much of the modern corporate world keeps, carefully monitors and manages to some degree by "statistics". ...


And not just the "corporate world". Government, academia, and indeed much of modern existence seems to be regulated by "statistics". Personally I don't see this as a "plus".


Mark A. Baker :omg:
 

programmer_guy

True Ex-Scientologist
Much of the modern corporate world keeps, carefully monitors and manages to some degree by "statistics". The notion of keeping and operating on correctly graphed statistics exists quite separately from any of Hubbard's spewings. As S&L pointed out, when the statistics contain endless lies, all bets are off. The notion of "graphing stats and paying attention to them" as part of management is a common sense idea, and it behooves one not to associate all such similar activities to Hubbard's often nutty slant on these ideas.

There is no doubt that large companies that exist on one of the major stock indices work to expand "forever". I agree that is a dumb notion, and what actually instead happens is some "illusion of constant growth", and what we get as a result are "manipulated bubbles" that cannot be sustained forever, and thus the necessary and inevitable "crashes". (Dot Com bubble, Sub-Prime mortage bubble, possibly soon to crash "bond bubble", the equity bubble now being created by the Fed's continuing attempt to keep interest rates down by firm policy& by printing more and more US dollars, etc.)

Also, when one is selling an inherently flawed or bad product, as is the Church of Scientology, well managing by statistics becomes secondary to the fact that all the PR in the world can make a person want to buy a turd.

Scientology is failing because too much of the subject and most the practice (by the Church of Scientology) contain innumerable lies.

Managing by statistics works. But, not when the product being sold is Hubbard's twisted version of "spiritual freedom".

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I agree with everything that you said. :thumbsup:

Not all management decisions are made by statistics alone... but statistics are definitely very important "tools in the tool belt" of management and engineering and assembly production lines.

If one takes any ISO 9000 and/or TQM classes then one will probably read about this man and his works:
http://en.wikipedia.org/wiki/W._Edwards_Deming
 
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ILived1984!

Patron with Honors
This is an excellent discussion. As gone over by a number of you, monitoring statistics is a vital tool of any management in both manufacturing and services. The fallacy of thinking that statistics can always rise is funny since most phenomena in nature tend to reach an equilibrium, or otherwise explode or implode.

What I have found that hinders Scientology statistics management is the use of heavy handed ethics. The extreme rewards and penalties policy where one is governed by a number is what brings about the "make it go right" mentatlity despite all because "it's for the greatest good for the greatest number of dynamics" which leads to unethical behavior. This is a major driving force toward falsification of stats. Sure this happens in the rest of the world with awards, but the constant threat of ethics action and lowered social status is what drives people to be "upstat" no matter what. Plus, having weekly statistics used to determine such worker basics as a day off or a movie also creates short term surges.

I remember getting into the endless cycle of a stat rising, tapering off and then taking dive since I was not able to go the extra mile over and over. I figured out one day that the only way I could have a continually rising statistic is if I constatly added people under me. Unfortunatlely, personnel allocation policy would get in the way of my own rapid expansion and the place would be quite uneven.

This brings to mind another thing. In a Scn org, situational factors are considered in control and at the cause of a staff member. If another staff goofs, or heaven forbid, and external source has created some lowered production in one's area, one is still penalized! People only have so much control of their situation yet this seems to be forgotten in an org. This is how it is in the Sea Org. It is nice to think that one can control their whole enivronment at all times but the reality of that is something quite different.
 

Stat

Gold Meritorious Patron
Same goes for the Clear and OT states.

There people would be lining up day and night to the orgs,
willing to pay any money, if those states were really available in Cof$.

Instead, all those people are lining up at their local Walmarts.

So much for The Bridge To Total Freedom.

Peace.
 

themadhair

Patron Meritorious
Statistics are an awesome tool. The real power of them is in how they can be used to contextualise information, how they can highlight discernable trends and how they can be used to take a body of complex and interdependent factors to distil out the key points. A good example of that latter point is when Florence Nightingale developed a method of graphically presenting data known as a ‘polar area diagram’. Her work in using this graphical method to display army mortality data so clearly illustrated the problem of poor sanitation that it practically forced the governing authorities to implement changes.

None of the above is done in Scientology’s use of statistics. The Hubbard Elementary Data Series Evaluator’s course, for example, is little more than a fleshed out course describing ‘graph down = bad’ and ‘graph up = good’. Describing this as statistics is an insult to the field of statistics where understanding context is crucial.
 

scino

Patron
Try not to think of the money you lost on Scientology or the years you spent in the RPF or whatever makes you hate Scientology and look at how they manage their operations. They are very good in what they do.

Management by statistics is an excellent tool for management at the =operational level= ( i.e. managing repetitive tasks like sales and manufacturing ). The way they roll-out the Ideal Orgs for example is superb: an Ideal Org in Belgium is exactly the same as an Ideal Org in Italy, only the MacDonald's, and the Apple Stores of the world can handle that level of quality. The way they handle the production of books, etc. is mind-blowing. Have you seen the new printshop? I did not even mention what they did to preserve LRH on film and audio. In that area they have developed state-of-the-art new technologies.

If you have the opinion that Scientology works but that the Church is bad ( the Marty doctrine ) then instead of rebuilding everything from scratch it would be far more efficient to just (*) take over management of the Church and inherit that very efficient organization to handle the dissemination of Independent Scientology.

(*) used as euphemism
 

themadhair

Patron Meritorious
Try not to think of the money you lost on Scientology or the years you spent in the RPF or whatever makes you hate Scientology and look at how they manage their operations. They are very good in what they do.
I take issue with this, and think you have misattributed causality to entirely the wrong source.
The way they roll-out the Ideal Orgs for example is superb: an Ideal Org in Belgium is exactly the same as an Ideal Org in Italy, only the MacDonald's, and the Apple Stores of the world can handle that level of quality.
Picture the scene. You have a bunch of eager Scientologists who are drunk with the ‘clear the planet’ dream throwing money into the IAS coffers for these projects. If you had that type of cash-flow you would be doing the same high-quality projects too. Attributing this to ‘management by statistics’ seems bizarre given this, unless you really think following a graph of donators qualifies as statistics.
The way they handle the production of books, etc. is mind-blowing.
How so? What does scifaggotry do that other book publishers do not? How is it mind-blowing?

To take the same point above, if I were a book publisher and could order a group of people to buy for library stocking I’d have ‘mind-blowing’ operation too.
I did not even mention what they did to preserve LRH on film and audio.
At this point it is clear you have bought into the shiny PR pictures and shiny movies they put out. Did you know that they have been cutting out embarrassing snippets from LRH lectures? Did you know that they misplaced entire hordes of tapes only to ‘find’ them later?
In that area they have developed state-of-the-art new technologies.
I challenge you to name a single technology they developed.
 

Jump

Operating teatime
...
Instead, all those people are lining up at their local Walmarts.

So much for The Bridge To Total Freedom.

picture.php
 

anonomog

Gold Meritorious Patron
Try not to think of the money you lost on Scientology or the years you spent in the RPF or whatever makes you hate Scientology and look at how they manage their operations. They are very good in what they do.

Management by statistics is an excellent tool for management at the =operational level= ( i.e. managing repetitive tasks like sales and manufacturing ). The way they roll-out the Ideal Orgs for example is superb: an Ideal Org in Belgium is exactly the same as an Ideal Org in Italy, only the MacDonald's, and the Apple Stores of the world can handle that level of quality. The way they handle the production of books, etc. is mind-blowing. Have you seen the new printshop? I did not even mention what they did to preserve LRH on film and audio. In that area they have developed state-of-the-art new technologies.

If you have the opinion that Scientology works but that the Church is bad ( the Marty doctrine ) then instead of rebuilding everything from scratch it would be far more efficient to just (*) take over management of the Church and inherit that very efficient organization to handle the dissemination of Independent Scientology.

(*) used as euphemism

If you have slave labour producing products, that have already been fully developed, and if you have buyers threatened and coerced into buying said products by the box load, well you have to try really hard to fail at being successful regardless of which management model you choose to use.

The two weaknesses in the current system are the slaves and the buyers. If the slaves no longer want to be slaves and the buyers are coerced into an uncomfortable situation financially or emotionally (feeling bullied) then the system is f'ed. As there are now many more ex-slaves and ex-buyers than current slaves and buyers, it appears the system is failing by eating itself.

The real use of Scientology stats is to keep the slaves so busy and so frantic they haven't got time to think that they don't want to be slaves anymore; and to guilt trip the increasingly stressed buyers into buying more. Its the Sleight of hand business model.

Scientology manages people through fear and if they can't manage through fear then they break the people so they can force manage by fear. What is the use of broken people in the real world.

The stat system of Scientology is of little or no use in the real world. I have no doubt its use would initially bolster production but it would quickly increase stress on the workforce and change the focus of the business from the product to the stats. in my opinion, as soon as the business loses its focus from selling its tins of peas to micromanagement stats, its screwed.
 

PTSJ

New Member
Management by Statistics is another example of a pattern I have noticed in Hubbard's works. Its an oversimplification, which is then taken to its logical extreme.

In theory, it sounds like it should work. You slowly get better and better at your job, figure out what works and what doesn't and if this is true, it should result in a measurable change in your output.

Management likes statistics because they are very hard to argue against (your stats are down, explain yourself), and that they can be applied by lazy managers without requiring a full indepth understanding of what is happening. It also serves as a tool to push people slightly out of their comfort zone, and if done correctly, this can be a very powerful tool. However there is the law of unintended consequences, and a few issues that seem to pop up in practice.

A core concept is that correlation does not imply causation. When it rains, you will see lots of people start to carry umbrellas, but just because you see alot of people with umbrellas doesn't mean its raining.

Often underlying goal is often not directly measurable. Goals are such as educated students, resolved emotional trauma, the personal needs of your customers met. As a result, we don't measure the goal directly, but rather invent a substitute, the choices is fairly arbitrary but has to be something that is correlated with the goal but also easily measurable. Examples of this are student points, auditing hours, money. The trap is not the statistic itself, which is just a mathematical way of observing yourself, but rather the internal response to the statistic once it has been observed. If no action was taken by management in regards to statistics, then they would just be a casual tool for self-observation, and a tool for flagging up areas of potentual outpoints (carrying an umbrella doesn't mean its raining).

We have the concept of a feedback loop, that an action results in consequences and those consequences affect the next action and so on. In Scientology if a statistic is higher than the previous week, the response is a pat on the back, if the statistic is lower than the previous week, it becomes an ethics matter. This strong feedback has the side effect of distracting attention away from the underlying goals, and directing it very firmly onto the measured statistics. The two are not exactly the same, and by heavily optimizing for the statistic, you can actually harm the underlying goal.

For example, a student is having trouble understanding a concept, and a good long chat on the history, logic and fundamentals of the concept will probably result in the most education over the shortest time frame. But a good long chat is not a measurable item, thus this action is downstat (the ethics officer doesn't want to hear your excuses), so far better to have him spend the day reading references and clearing words, you will have lots of student points that way.

In the big wide world outside of Scientology (inside Scientology too), the big statistic is money. Management by statistic of money, has resulted in all the wonders of the capitalistic world you see around you. but it is also responsible all the madness you see around you too. The recent credit crunch has also shown that just because you are upstat doesn't mean its sustainable, or that you haven't started investing in bubble economics.

The bible talked about this, Timothy 6:10: "For the love of money is the root of all evil: which while some coveted after, they have erred from the faith, and pierced themselves through with many sorrows."

Another issue, is one which Hubbard wrote about in his policy letter "The Why Is God". He takes the assumption that we are all fully self-determined in our own reality, and it reinforces his "no excuses" style of management. The truth is that this is not the case. Rather than being a self-contained ball of pure manifestation, we must learn that we are also part of a much larger network of other individuals, other energy flows and other self-contained balls of manifestation. When we push too strongly in one area, it can affect the others interact with us, and the energy flows around us. To be part of a system, we need to enable "reach and withdraw", to have the odd week where we are downstat, to leave others alone and wait for them to come to us, and most important of all to realise that ultimately this is all a game, and its much more fun to play if don't have to take it all too seriously all the time.
 

R2-45

Silver Meritorious Patron
How about an oversimplification of oversimplification?

Consider this:

A fellow who has pain wants to avoid pain. Absence of pain is desirable and any pain is considered as negative. Over-simplified $tats are put in place. (less pain = stats up, more pain = stats down)

Later, a splinter is discovered in the fellow's foot.

The question: How can the stats be kept from crashing without taking out the splinter which would cause more pain initially?

The answer is: This cannot be done.

The consequence of rigid adherence to over-simplified stats in this case? Infection, gangrene, amputation, death, non-survival, failure.

Analogous to what is seen with $cn?

:yes:
 

Terril park

Sponsor
Management by Statistics is another example of a pattern I have noticed in Hubbard's works. Its an oversimplification, which is then taken to its logical extreme.

In theory, it sounds like it should work. You slowly get better and better at your job, figure out what works and what doesn't and if this is true, it should result in a measurable change in your output.

Management likes statistics because they are very hard to argue against (your stats are down, explain yourself), and that they can be applied by lazy managers without requiring a full indepth understanding of what is happening. It also serves as a tool to push people slightly out of their comfort zone, and if done correctly, this can be a very powerful tool. However there is the law of unintended consequences, and a few issues that seem to pop up in practice.

A core concept is that correlation does not imply causation. When it rains, you will see lots of people start to carry umbrellas, but just because you see alot of people with umbrellas doesn't mean its raining.

Often underlying goal is often not directly measurable. Goals are such as educated students, resolved emotional trauma, the personal needs of your customers met. As a result, we don't measure the goal directly, but rather invent a substitute, the choices is fairly arbitrary but has to be something that is correlated with the goal but also easily measurable. Examples of this are student points, auditing hours, money. The trap is not the statistic itself, which is just a mathematical way of observing yourself, but rather the internal response to the statistic once it has been observed. If no action was taken by management in regards to statistics, then they would just be a casual tool for self-observation, and a tool for flagging up areas of potentual outpoints (carrying an umbrella doesn't mean its raining).

We have the concept of a feedback loop, that an action results in consequences and those consequences affect the next action and so on. In Scientology if a statistic is higher than the previous week, the response is a pat on the back, if the statistic is lower than the previous week, it becomes an ethics matter. This strong feedback has the side effect of distracting attention away from the underlying goals, and directing it very firmly onto the measured statistics. The two are not exactly the same, and by heavily optimizing for the statistic, you can actually harm the underlying goal.

For example, a student is having trouble understanding a concept, and a good long chat on the history, logic and fundamentals of the concept will probably result in the most education over the shortest time frame. But a good long chat is not a measurable item, thus this action is downstat (the ethics officer doesn't want to hear your excuses), so far better to have him spend the day reading references and clearing words, you will have lots of student points that way.

In the big wide world outside of Scientology (inside Scientology too), the big statistic is money. Management by statistic of money, has resulted in all the wonders of the capitalistic world you see around you. but it is also responsible all the madness you see around you too. The recent credit crunch has also shown that just because you are upstat doesn't mean its sustainable, or that you haven't started investing in bubble economics.

The bible talked about this, Timothy 6:10: "For the love of money is the root of all evil: which while some coveted after, they have erred from the faith, and pierced themselves through with many sorrows."

Another issue, is one which Hubbard wrote about in his policy letter "The Why Is God". He takes the assumption that we are all fully self-determined in our own reality, and it reinforces his "no excuses" style of management. The truth is that this is not the case. Rather than being a self-contained ball of pure manifestation, we must learn that we are also part of a much larger network of other individuals, other energy flows and other self-contained balls of manifestation. When we push too strongly in one area, it can affect the others interact with us, and the energy flows around us. To be part of a system, we need to enable "reach and withdraw", to have the odd week where we are downstat, to leave others alone and wait for them to come to us, and most important of all to realise that ultimately this is all a game, and its much more fun to play if don't have to take it all too seriously all the time.

Brilliant!
 

Boojuum

Silver Meritorious Patron
My stats are up!!

There is no substitute for being able to resolve problems intelligently. Period.

Statistics can be extremely helpful in many areas--business, science, even sports has been revolutionized over proper use of statistics. LRH mis-used or over-used the word "statistics" in describing a simple "run chart." One can intelligently use a run chart in determining a general approach to a job or business.

Upper management threw out trend management and adopted "Ridiculous Demand Management." One insists on ridiculous, unattainable goals and creams someone if they fall short. This brings about a frantic condition where everyone is falling short and very nervous. Frankly, this is simply bad management.

It's like they say on Wall Street, "The Bears make money, the Bulls make money but the Pigs get slaughtered."

Stupid people do stupid things.

Stupid people manage by stats stupidly and intelligent people manage by stats intelligently.

Differentiation is the key. Don't expect it from the folks buying Ideal Org buildings or giant vaults in the desert or enormous printing facilities or luxury cruise ships.
 
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