Bea Kiddo
Crusader
Bea Kiddo, I'm sorry if I came across a bit harsh. Now that you have clarified your position and that company policy allows for some room to fudge, I have a whole new light on the subject. Also, I sort of got the idea by your reference to my use of ethics was as though you though I meant it in the same vein as CoS. Let me make it very clear I was NOT referring to their version of ethics. I wasn't implying you should enforce anything on the customers. I was talking about the Best Buy scenario and comparing it, but I don't think that is valid now. Seems to be comparing apples to oranges now. I guess what I am trying to say is that in my business, I don't want repeat business or referrals from people who want my services for free! And I do very well with that policy.
That makes sense. Its all cool. I didnt think you were referring to Scn type ethics. I understood it in the general sense.
I gotta admit, there have been times I have caught them. But I still dont judge about it. This is kinda of an example of a similarity: A person complains to the manager that there is a hair in the drink they got from the bartender. You look at the hair, looks exactly like the hair of the customer complaining.... ok. You look at the bartender: he is bald.... . I have joked and said "you mean from that guy?" and they have sheepishly walked away. If they still want a refund, I would give it. But I would not necessarily let them back or serve them if they did it twice.
(And no, that is not my line of business. Its just an example).