Zinj, I think it depends on where you were staff, too. I heard about a few horrors while I was in, but the people I saw cared. That said, they were too busy to show it as much as they might have liked to.
Also, I think the further one was away from int, the less extreme the badness was. In all the time I was in, the worst things I've seen were, at most, 1% of what Jeff Hawkins mentioned.
I also think one of the differences was auditing. When you've been audited by someone, or you've audited them, there's a deep trust and caring bond that's there.
If you're just PCs in a waiting room together, or you're working on the phone lines in Div 6, there's not the same level of trust.
So the switch away from the emphasis on co-auditing to that of buying your bridge also changed things. Maybe that's part of what you were referring to, though.